In-Store Purchase Return Instructions:
Returns at Prop Money Service are easy! Items purchased in our Prop Money Service may be returned to any of our locations within a 90 Day period. Please ensure that the item(s) are in their original condition. Please have the original receipt and/or credit card ready. As with our online return policy listed below, some restrictions apply. If you are unable to return your purchase to a store, you may be able to return it online. This is done on a case by case basis by calling 909-264-8371.
Online Purchase Return / Exchange Instructions:
Returns at Prop Money Service are easy! You may return your purchase at any Prop Money Service location with your online invoice or you can contact Online Customer support at 909-264-8371.
- Packages may be returned via USPS, FedEx, or UPS.
- Keep your tracking number handy for proof of your shipment.
- If you are dissatisfied with your purchase due to our error or a defective product, please contact our Customer Service Team.
- Before processing your refund/exchange, the returned package must be received and inspected.
- Please allow up to 5 business days for the refund/exchange process.
- Merchandise must be in original condition and in factory packaging to the best of the customers’ ability.
- Warranty items may require special handling.
- All refunds will be applied to the original mode of payment used during the original transaction.
- If the item was a gift and you choose to return it, we can either refund the purchase to the original card or issue a gift card to the recipient of the gift.
- Please address all returns to: Prop Money Services’ E-commerce Returns, 1214 e Hampton Way Fresno, CA 93704
FREQUENTLY ASKED QUESTIONS
HOW LONG DO I HAVE TO RETURN OR EXCHANGE A PRODUCT?
- All returns must be within 90 days of original purchase or online invoice.
ARE THERE ANY RESTRICTIONS ON RETURNS OR EXCHANGES?
- Shipping costs will not be refunded
- Sales tax will be refunded to the original method of payment
- Ammunition, guns, licenses, swimwear, undergarments, clearance items, and special orders cannot be returned or exchanged.
WHAT IF THE PRODUCT I RECEIVED IS DAMAGED OR DEFECTIVE?
- If your product is damaged or defective, we can offer a replacement or a refund.
- If you have questions about defective products, please contact our Customer Support Team at 909-264-8371
AFTER I’VE SHIPPED MY PRODUCT, WHEN WILL THE FUNDS RETURN TO MY CREDIT/DEBIT CARD?
- Once we receive your order, please allow 2-3 business days for your order to process and up to 3-5 business days for a refund to reflect on your credit/debit card.
- Returns will be credited to the original form of payment. If original payment is not available, funds will be issued as store credit